This contract is intended to ensure that your cake will be made, designed and delivered according to your specifications.
Deposit: The deposit shall equal 50% of the total balance and is required to reserve the date, without this payment your booking is NOT secure. The deposit is non- refundable in the event of a cancellation. However, if you need to change the date or move your event please contact me and I will attempt to make accommodating arrangements. I understand that things can come up that are completely out of your control. Payment can be made via cash or bank transfer.
Final Payment: Payment of remaining balance, if any, is due 4 weeks before the cake is due for weddings and 5 days before for celebration cakes. If payment is not received prior to the event I reserve the right to refuse your order. Absolutely no refunds shall be granted within 4 weeks of the event.
Changes: The date of your final payment is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
Flowers: If flowers are provided by an outside source, you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. Allergens: Products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk.
Photographs: I reserve the right to use any photographs for my own reference, display or promotional advertisement without compensation to you.
Delivery and set up: Delivery and set up is required for all tiered wedding cakes. There is a flat rate of £30 to deliver within a 10 miles of TQ12. Outside of this area, delivery is calculated by mileage and is based on £1 per mile round trip. The set up fee depends on the time taken to set up the cake (minimum £15) this will be added to your quote. When delivery and set up is required, we will contact the venue to arrange and discuss delivery times. Cakes will usually be delivered on the morning of the wedding or, occasionally, the evening before. If you would rather collect your cake, this can be arranged. Please note that once collected, the full responsibility for the safety of the cake is with the client and Denise’s Little Cake Company is not liable for any damages thereafter.
Release of Liability: Denise’s Little Cake Company will make every possible effort to create and safely delivery your cake. Once delivery and set up is complete Denise’s Little Cake Company shall not assume any responsibility, for your guests’, florist’s or any other person’s acts regarding your cake. Denise’ Little Cake Company shall have no responsibility for the condition of the cake once delivered to you or your wedding venue. High temperatures can adversely affect your cake. It is your responsibility to arrange with the venue an appropriate spot for the cake, out of direct sunlight and away from unnecessary heat.
Allergies and Special Dietary Requirements: Gluten, wheat and Nut free cakes can be provided. However please note that although cakes may be Gluten, Wheat and nut free, they will have been prepared in an area where these ingredients have previously been used and may contain the slightest of traces.
Rentals: Additional items, such as cake stands, must be returned within 48 hours of the event, unless agreed by Denise’s Little Cake Company. There is a hire charge for stands, included in total price, and a deposit charge. The deposit is refundable provided the rental item(s) is (are) returned in the same exact condition within 48 hours of the delivery time and date, unless otherwise agreed. After 48 hours, the deposit is forfeited.
Our Guarantee: Denise’s Little Cake Company provides a bespoke and custom design service. I will create your selected design as closely as possible. I promise to do everything in my power to deliver you a cake that exceeds your expectations and I will work with you on every level to make sure you are completely satisfied with your cake.
Disclaimer: In the case of an emergency or an error in your cake delivery please contact me immediately so I can fix the issue right away! If you are unhappy with your cake, for any reason, please call me on the day of your event and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must call the day of the event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment.